Terms & Policies

Terms & Policies for the biking and hiking trips:

Responsibility: Guest travelers are advised and responsible for taking note of all tour provisions and policies here stated.

The payment of any deposit, partial or total, for a reservation on a trip, implies consent to all provisions listed below in the Trip Policies Terms and Conditions. Terracotta Journeys is the main tour operator for the tours in this site and is responsible for all the arrangements, services and accommodation offered to our guests. For details on each trip consult Trip Details.

Terracotta Journeys or its agents and employees may not be held responsible for any personal injury or property damage, delay or loss, change in route incurred by anyone participating in the tour out of negligence or any supplier direct or indirect, including transportation, hotel or other services.

Terracotta Journeys may not be responsible for injuries, death, damage, losses or delays occurred during the trip or by reasons beyond our control, or of any supplier or agent working for us, or due to force majeure (Acts of God).

Trip guests follow our suggested itinerary at their own risk and agree not to hold Terracotta Journeys, our employees or suppliers responsible for injuries or death resulting from accidents. Wearing a helmet is required on Terracotta Journeys trips, while on a bicycle. Guests must bring their own helmet or make arrangements to purchase one before the start of the trip. We use high quality bicycles in good functioning condition. Guests agree to use them at their own risk and to warn the trip leader immediately if any problems are found.

Terracotta Journeys assumes that guests know how to use a bicycle and are familiar with the use of a multi-speed bicycle.  Terracotta Journeys reserves the right to decline, accept or retain any guest as member of a tour. In case of necessity, Terracotta Journeys reserves the right to substitute any accommodation, restaurant or services listed in the itinerary or trip details listing with comparable services.

If the behavior of any tour member is unlawful, aggressive or annoying to other members, we reserve the right to cancel any tour member’s participation on the tour, with Terracotta Journeys liable only for the remaining costs of services not used.   Terracotta Journey’s trip prices are based on the USD or Euros. Since all of our costs are in Euros, we have established the prices in Euros with a exchange rate of US$ 1/1€.  In the case of the exchange rate fluctuates more than 40%, we reserve the right to recalculate the US Dollar equivalent.

We accept VISA, Master Card, American Express, Discover, Bank or Paypal and electronic bank transfers (Money Order or Wire Transfer) to Terracotta Journeys. All payments are submitted through a secure PayPal page encrypted with “Secure Socket Layers” (SSL), and certified by Verisign, so you can enter your payment details safely. Final payment will not be charged to your card until 60 days prior to departure date.  Card payments may have a transaction fee added to the amount paid, to cover the additional expense. If you would like to make a bank transfer instead of a card payment, please contact us for the bank details. If you have any question regarding payments, please contact us.

To reserve a trip space we ask for a deposit of US$500 or €500 per guest.  The balance of the trip cost is due 65 days prior to the trip. If final payment is not received by the due date, Terracotta Journeys reserves the right to consider the reservation as cancelled. Full payment is due if you book within 65 days prior to your trip’s departure. Please contact us for further information. Terracotta Journeys reserves the right to exceptionally cancel any tour prior to departure for any reason, including insufficient number of participants (tour minimum 4 participants). In the very unlikely event Terracotta Journeys is forced to cancel a trip, all payments will be refunded in full. Terracotta Journeys will not be responsible for any other expenses such as non-refundable airline tickets and we strongly recommend that you use trip cancellation insurance.

Reservations and Cancellations:

Reservations:

A deposit of $500 and signed reservation form is needed to confirm a reservation.  Full payment is due 65 days prior to trip departure. We may take late reservations if space is available.

Trip prices are based on double occupancy and include meals and services specified in the trip details. They do not include airline flights or other services and meals not listed specifically in the trip details.

All payments for tours can be made securely online.

Cancellations:

All requests to cancel trip reservations must be sent in writing (by e-mail with return receipt requested) and any refunds are calculated based on the day we receive this cancellation. We highly recommend the purchase of travel insurance. Check with your credit card company to see if this is included when you pay for your tour with a credit card. We will refund you the cost of the trip after deducting the following charges per person:

Refund Policy:

Days prior to tour date / Refund:

Up to 90 days:     value of original deposit minus $50 USD
89 – 65 days:       option to switch to another tour for a charge of $50 to cover administrative expenses. Due date for payment of balance of trip.
64 – 31 days:         $500 deposit per person is no longer refundable. In the event the trip has already been paid in full a 50% refund will be made.
Less than 31 days:   No refund is applicable. However, 30% of your original payment can pay towards another trip within the following 12-month period.
As of tour date:     If you must leave a tour early or arrive late to a tour, there is no refund applicable of any kind.

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