By making payment of a deposit, or partial or total payment, to Terracotta Journeys, for reservation on a tour, the depositor thereby agrees to be bound to all the provisions listed in the following Terracotta Journeys Terms & Conditions. Guests are advised and responsible for taking note of all tour provisions and policies here stated.

Medical issues

If you have any medical or psychological conditions, please inform us well before departure so that we can make extra arrangements if necessary. Trip leaders have the right to disqualify anyone at any time during the trip if they feel the trip member is mentally or physically incapable to continue and/or if a trip member’s continued participation jeopardizes the group’s or his/her own safety. Under these circumstances refunds are not given.
Terracotta Journeys is not a medical facility and therefore has no responsibility regarding medical advice, medications or vaccinations that you or your doctor deem necessary for your safe participation.
Hospital facilities for serious problems are often unavailable, and evacuation can be prolonged, difficult and expensive. Terracotta Journeys assumes no liability regarding provision of medical care. As stated above, by advancing deposit partial or total to Terracotta Journeys, for a reservation on a tour, the depositor agrees to pay for emergency evacuation and emergency medical care required during the trip.
By participating in a Terracotta Journeys trip, you assume certain obligations to Terracotta Journeys and the other trip members. It is your responsibility to:

  • Understand the conditions implied in the Activity Level rating of your selected trip;
  • Select a trip that is appropriate to your interests and abilities;
  • Prepare for the trip by familiarizing yourself with the trip itinerary and trip preparation materials sent by Terracotta Journeys;
  • Bring appropriate gear and clothing as advised by Terracotta Journeys;
  • Obtain all necessary visas;
  • Follow considerate standards of personal hygiene in order to reduce risk of contracting diseases;
  • Follow considerate social behavior with other trip participants and respect their habits;
  • Act in an appropriate and courteous manner befitting the customs of countries you visit;
  • Complete the trip itinerary as scheduled (or as adjusted by your trip leader as necessary);
  • Respect the countries we visit by using environmentally safe products, staying on established routes of travel and not littering.

Terracotta Journeys reserves the right to decline to accept or retain any person as a tour participant should such person’s behavior, health or mental condition impede the operation of the trip.

Our legal limitations

Terracotta Journeys is the principal tour operator for these tours and is responsible to the participants for all arrangements and for all tour services and accommodations on tours operating in Portugal and Spain which appear on this site. For details of each trip consult Trip Details.
Terracotta Journeys may contract with independent suppliers to provide transportation, guide services and/or other related travel services. Terracotta Journeys, its agents and employees assume no responsibility, however caused, for any personal injury or property damage, delay or loss, or change of itinerary in connection with any service provided by an independent supplier direct or indirect, or incurred by any person or tour participant arising out of the act of negligence; nor shall Terracotta Journeys be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of Terracotta Journeys, or of any agent or supplier, from the following: acts of God – detention – annoyance – terrorism – thefts – pilferage – force majeure – civil disturbances – government restrictions or regulations – strikes – delays and expenses arising from quarantine – failure of any means of conveyance to arrive or depart as scheduled – discrepancies or change in transit or hotel services over which we have no control.

Trip guests follow our suggested itinerary at their own risk and agree not to hold Terracotta Journeys, our employees or suppliers responsible for injuries or death resulting from accidents. Terracotta Journeys assumes that participants on hiking or walking trips will use appropriate footwear, clothing and gear to hike safely on trails. Terracotta Journeys assumes participants on cycling / biking trips are comfortable riding a bicycle and are familiar with the use of a multi-speed bicycle. Guests are required to wear a helmet whenever on a bicycle. Guests must bring their own helmet or make arrangements to purchase or borrow one before the start of the trip. Terracotta Journeys use high quality bicycles in good functioning condition. Guests agree to use them at their own risk and to warn the trip leader immediately if any problems are found.
Terracotta Journeys reserves the right to decline, accept or retain any guest as a member of a tour. In case of necessity, Terracotta Journeys reserves the right to substitute any accommodation, restaurant or services listed in the itinerary or trip details listing with comparable services for the comfort and well-being of trip members.
If the behavior of any tour member is unlawful, aggressive or annoying to other members, Terracotta Journeys reserves the right to cancel any tour member’s participation on the tour.

Reservations and Cancellations

Terracotta Journeys reserves the right to cancel a tour prior to departure for any reason, in which case, a full refund will be made (minus any transaction fees that may be added). Travel insurance, including cancellation insurance (available from your travel agent) is strongly recommended.

Reservations & Guaranteed Departure Policy

  • Guests must submit an on-line reservation form and pay a 400€ deposit to confirm reservation on a tour.
  • Full payment is due 65 days prior to tour departure. Late reservations will be taken if space is available.
  • We guarantee departure of a tour once four people have signed up and paid the deposit. If a trip is guaranteed, should any guests cancel, we will continue to run the departure for the remaining guests.
  • Trip prices are based on double occupancy and include meals and services specified in the trip details. Trip prices do not include costs of airline flights or other services and meals not listed specifically in the trip details.
  • All payments for tours can be made securely online.

Standard Cancellation Policy

All requests to cancel trip reservations must be sent by e-mail with return receipt requested and any refunds are calculated based on the day we receive this cancellation. We will refund you the cost of the trip after deducting the following charges per person:
If you decide to cancel your trip, the following fees apply and are due when we receive written notice via email of your cancellation:
91+ days prior to departure = €0
66 to 90 days = €400
31 to 65 days prior to departure = 50% of the total trip cost is non-refundable
0 to 30 days prior to departure = 100% of the trip cost is non-refundable
If you instead transfer to another trip, the following fees are due at the time of the request:
61+ days prior to departure = €0
31 to 60 days = €400
0 to 30 days prior to departure = 100% of the trip cost is non-refundable

If you must leave a tour early or arrive late to a tour, there is no refund applicable of any kind.

Travel Insurance

Although Terracotta Journeys tour activities are covered by tour operator insurance as required by Portuguese law, we highly recommend that you purchase travel insurance (including cancellation insurance) to safeguard your investment.

Payments

Terracotta Journeys’ trip prices are quoted in EUROS (€) since all costs incurred are in EUROS (€). Final payment must be made 65 days prior to departure date. We accept the following forms of payment which can be made via our secure VivaWallet payment platform:

  • Credit card (all major credit cards via VivaWallet).
  • PayPal – payments@terracottajourneys.com
  • Bank wire transfer (see details on our payment platform).

Single Accommodations

We have two options for solo travelers.

  1. If you are willing to share, we can pair you with a same-gender roommate.  If we cannot pair you with a roommate, you will be charged 50% of the applicable single supplement fee.
  2. If you do not wish to share and request single accommodations, there is a single supplement fee since our prices are based on double-occupancy. Please be advised that there are a limited number of single accommodations available.

Single supplement 2024 – €90 / night of accommodation