While we select all of our routes for their safety, we actively plan and rehearse for all possible unforeseen incidents. Our trip leaders are prepared for and have experience dealing with medical emergencies and other unexpected events. They are also in close contact with our office 24/7 should additional assistance be needed. The trip leaders are all Red Cross certified and carry first aid kits to treat minor scrapes and bruises. Should a guest require further treatment, they are taken to the nearest clinic or hospital for treatment. Our tour prices include insurance coverage for all guests against accidents, illness and death, including local hospitalization and treatment. However, we encourage our guests to supplement this coverage with their own insurance coverage in the unlikely case of accident or illness. We are officially licensed (tour operator licence: 44/08) to operate biking and walking tours in Portugal and Spain, ensuring your security, safety and satisfaction.
If inclement weather, road construction or any other unforeseen event does not allow the group to continue with daily activities, the trip leaders will find alternatives for guests.
Finally, the office will also assist guests if they need help with insurance issues, booking private transfers, re-booking hotels or flights and tracking lost baggage or items left in hotels.